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Poor Customer Service is Hurting Your Business. You should Fix It
Jun 28, 2026

Poor Customer Service is Hurting Your Business. You should Fix It

A couple of weeks ago, I went to the bank to resolve an issue with my current account. It had bee... Read more →
The food was plenty, but did you feel welcome?
Jun 24, 2026

The food was plenty, but did you feel welcome?

I have been in three different rooms this year where the food was excellent and the service made ... Read more →
In hospitality, the tiniest detail could cost you a customer
Jun 12, 2026

In hospitality, the tiniest detail could cost you a customer

A few colleagues and I recently toured a new boutique hotel on Oko-Awo Street in Victoria Island.... Read more →
The Restroom Is Not an Afterthought. It Is the Report Card
Jun 11, 2026

The Restroom Is Not an Afterthought. It Is the Report Card

How the most overlooked room in any hospitality establishment tells the whole truth about a brand Read more →
Nigeria’s Tipping Drama: What’s Right, Wrong, and Totally Grey
Jun 10, 2026

Nigeria’s Tipping Drama: What’s Right, Wrong, and Totally Grey

Tipping in Nigeria, as I remember it, was once a quiet and personal act of appreciation. Entirely... Read more →
Are Lagos Restaurants Overpriced?
Jun 9, 2026

Are Lagos Restaurants Overpriced?

Lagos is the heartbeat of Nigeria and one of the largest cities in Africa, home to over 24 millio... Read more →
Why I’m writing about hospitality in Nigeria
Jun 8, 2026

Why I’m writing about hospitality in Nigeria

Over ten years at Inspiro Productions, I moved through almost every role the company had: recepti... Read more →